Social media is the antithesis of advertising. Most traditional agencies do not have the required social media skills and they struggle with how to integrate it into their overall marketing communications plans. The minority, who get it, have competitive advantage!
Awareness Networks recently hosted a webinar titled, “Social Media: Your Agency Does Not Get It…Who Does?” The speaker was Jason Falls (www.socialmediaexplorer.com), a well known and respected blogger in the public relations and social media space. What makes Jason particularly relevant to the ad agency world is that he has worked with and for a host of marketing agencies.
I have listed below a link to the podcast of the session, however before you go ahead and view it, here are some interesting highlights I wanted to share with you:
- Most agencies tell the client that they can do anything. They then go right ahead and outsource the work. Given that the very essence of social media is transparency, agencies should either be up front with the client or invest in the capabilities beforehand.
- He suggested a series of questions that clients ask agencies before awarding them the work. I thought you might like to know what they were, in case one of your clients was listening to the podcast:
- What is the strategy behind your recommendations?
- Who does the strategy
- Does the agency have a blog?
- Are the agencies employees on Twitter?
- Can you share several case studies for other client work?
- What social media mistakes have you made and what did you learn from them?
- Who does the execution?
- Jason maintains that ROI is easy to measure in social media, if your media programs are aligned with clear business goals.
- The biggest challenge brands face is that there are conversations happening everywhere and most brands do not have the right people to manage social media.
- In social media there is no B2B or B2C. It all about People2People.
I highly recommend this podcast for all agency management and new business professionals. It is especially relevant if you are thinking of expanding into social media or alternatively, currently claiming to be experts in the space without really having the ware with all to honestly deliver.